Logmein Rescue Help Desk

It offers an intuitive platform to solve customer issues quickly.

Logmein rescue help desk.

Global and eu accounts are isolated so make sure you use the right password reset page. It also gives easy to assign and generate tickets. It worked great for me. Download install test read popular topics user guides and find resources that will help you use your product.

To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account. Enter the email address for your logmein account and we ll send you instructions on how to change your password. You will however be able to support any kind of remote device with logmein rescue. Sign in to your zendesk support account.

Support is here for all your logmein products. Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between.

Start creating remote support sessions from zendesk support tickets. With logmein rescue help desk software your agents can connect to users anywhere in the world. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices. Nothing to share about cons.

Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Logmein rescue is a wonderful helpdesk solution. Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more. Find the full setup article here.

It offers one of the best helpdesk platforms for businesses to manage solve and control a large number of clients at a time. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Install and configure the application in zendesk support. Make sure you submit an email address that is associated with your rescue account.